Curated hotels for travel agents.

The ideal candidate must be experienced in B2B Travel Sales and have knowledge of the Gujarat region and know the travel agents in Gujarat region. We are looking for someone who is highly motivated, organised and creative and welcomes the challenge of acquiring and developing new business by building key customer relationships, identifying new business opportunities and closing business deals. This is a field job and will require regular travelling across key cities in Gujarat.

Desired skills, experience, and expectations:

• Min Bachelors Degree or Equivalent Qualification.
• Min 2 years of experience of B2B Sales/ Business Development/ Account Management in Travel or Airline (Aviation) Industry.
• Well acquainted with the Travel business in Gujarat region.
• Strong Communication, Negotiation and Interpersonal skills.
• Team Player who can also work Independently with minimum supervision.
• Ok with flexible timing of work and travel for Business.
• Proficient using MS Office and other CRM tools.
• Social Media (LinkedIn/ WhatsApp) and Internet Savvy.

Key tasks and responsibilities:

• Promote the company in the market.
• Developing new Leads and on boarding them.
• Generate maximum business from new and existing clients.
• Build good communication and relationship with the clients.
• Represent the Company in Conference, Exhibition and Events.
• Make regular interaction with Clients through visits, calls and meetings.
• Prepare and analyse reports on Business and Sales activity.
• Keep updates on Business Trends, Key Competitors, Events and Market Analysis.

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

The ideal candidate must be experienced in B2B Travel Sales and have knowledge of the Mumbai region and know the travel agents in Mumbai region. We are looking for someone who is highly motivated, organised and creative and welcomes the challenge of acquiring and developing new business by building key customer relationships, identifying new business opportunities and closing business deals.

Desired skills, experience, and expectations:

• Min Bachelors Degree or Equivalent Qualification.
• Min 2 years of experience of B2B Sales/ Business Development/ Account Management in Travel or Airline (Aviation) Industry.
• Well acquainted with the Travel business in Mumbai region.
• Strong Communication, Negotiation and Interpersonal skills.
• Team Player who can also work Independently with minimum supervision.
• Ok with flexible timing of work and field job.
• Proficient using MS Office and other CRM tools.
• Social Media (LinkedIn/ WhatsApp) and Internet Savvy.

Key tasks and responsibilities:

• Promote the company in the market.
• Developing new Leads and on boarding them.
• Generate maximum business from new and existing clients.
• Build good communication and relationship with the clients.
• Represent the Company in Conference, Exhibition and Events.
• Make regular interaction with Clients through visits, calls and meetings.
• Prepare and analyse reports on Business and Sales activity.
• Keep updates on Business Trends, Key Competitors, Events and Market Analysis.

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

The ideal candidate must be experienced in B2B Travel Sales and have knowledge of the European region. We are looking for someone who is highly motivated, organised and creative and welcomes the challenge of acquiring and developing new business by building key customer relationships, identifying new business opportunities and closing business deals.

Desired skills, experience, and expectations:

• Minimum of 4 years working experience as a Sales Manager/Hunter or Business Development Manager.
• Proven experience and a robust network of travel agents, tour operators and B2B companies seeking API for curated hotel rates. 
• Demonstrated success in securing new business and fostering strong relationships within the travel industry. 

Key tasks and responsibilities

• Promote Stuba to educate partners on the full use of our product and website.
• Overseeing sales pipeline within your region, ensuring that new business acquisition and existing account development targets are met/exceeded.
• Relationship building through proactive and regular interaction with travel agents: sales visits 3-4 times per week, regular follow up telephone calls, webinars, and email.
• Build strong product expertise and provide training & ongoing support to partners as required.
• Create an effective business development plan and strategy to drive growth for your dedicated region.
• Ensure any promotional activity returns a positive ROI in terms of customer engagement and top line sales.
• Actively engage with partners to fully understand their business needs, identify, and build new business opportunities.
• Develop a strong business relationship with key decision makers and influencers to encourage them to partner with Stuba.
• Negotiate incentive plans for new or existing key accounts with volume growth potential.
• Represent Stuba at conferences and events.
• Accurately report and analyse weekly/monthly/yearly sales data to our customers and disseminate the required data internally.
• Be escalation point for partners from region on all sales related issues internally within Stuba and externally for the partner.
• Provide feedback and advocacy on partner pain-points to internal teams.  Find solutions as required to ensure smooth running of all interactions.
• Carry out ongoing analysis of key competitors, industry, and business trends.
• Build effective communications and relationships with colleagues from other offices and departments.
• Manage the administration of your expenses and reporting within a timely manner.
• Support the Head of Sales and other sales team members with any projects or tasks as directed.
• Be focused, proactive and have problem solving mindset to help partners and internal teams.

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Desired skills, experience, and expectations

• Excellent written and communication skills in English
• Strong analytical skills to interpret data and draw conclusions from patterns in data to help business drive further profitability
• Ability to collect, organize and analyse data with attention to detail and accuracy
• Able to demonstrate initiative 
• Work well in a team environment
• Confidence to challenge existing processes and protocols to further optimize time efficiencies

Key skills and responsibilities

The third  party supplier team is a critical part of our product offering. We ensure that our sales and marketing teams have the very best product available in the marketplace to ensure our continued growth success. Identifying new hotels and suppliers, that could add value in certain regions, destinations or segments is important. Equally important is optimising and driving increased profitability and sales growth amongst our existing supply partners. The department combines a requirement for both strong account/relationship management, as well as negotiation to ensure we remain market leading in commercial deals we enjoy.

• Benchmarking and reviewing new suppliers
• Communicating and maintaining relationships with existing suppliers
• Preparing a suite of reports and highlighting trends to management
• Maintaining hotel data for existing suppliers
• Coordinating banking commercials with suppliers
• Negotiating offers and promotions with suppliers
• Liaising with operations team to resolve escalated issues with suppliers
• Driving optimization of profitability on third party supplier bookings
• Researching and identifying new suppliers from the market

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Desired skills, experience, and expectations

• Master’s in marketing or similar discipline
• Prior experience in handling Americas region and clients will be an advantage 
• Minimum 2 years of experience of Account Management and understanding the function
• Excellent verbal and written communication skills
• Strong interpersonal skills and customer satisfaction mindset
• Intermediate in using MS-Office tools, CRM tools and internet savvy
• Good knowledge of international market
• Excellent in research and analysis

Key skills and responsibilities

• Develop new relationships in an effort to grow business and help company expand
• Actively engage with prospects or customers to fully understand their business needs and identify and build new business opportunities
• Overseeing sales pipeline, ensuring that new business acquisition and existing account development targets are met/exceeded
• Client relationship building through regular interaction, visits, meetings, webinars
• Be escalation point for customers from region on all sales related issues internally within Stuba and externally for the customer
• Carry out ongoing analysis of key competitors, industry and business trends, proactive analysis of trade press, sourcing development leads

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Desired skills, experience, and expectations

• Ability to motivate self and others, with strong people leadership skills.
• Operations, call centre, Customer Service, or relevant experience within a process driven environment with proven responsibility of multi-sites / projects required.
• Ability to deliver, monitor and report on individual and team service KPI’s regularly and upon request. 
• Where required to take corrective action and/or proactive measures to ensure KPI’s are delivered.
• Ensure that all operational resources are optimised within budget by forecast capacity planning and have tactics in place for unplanned events.
• Excellent phone manner and written communication with experience in Customer Care required.
• Demonstrates confident and professional manner with the ability to manage conflict, negotiate and influence at all levels.
• Excellent investigative and analytical skills with ability to find repeat patterns and reoccurring issues from data collected to drive Customer Services efficiencies.
• Be customer service advocate across the business, able to both quantify issues and identify opportunities, overcoming challenges when finding solutions to drive operational efficiencies.
• Proficient in MS Word and Excel with working knowledge of MS Outlook desired.
• A problem solver with the ability to think on your feet, empowered to take decisive action when required to ensure that the customer is satisfied and the right, reasonable solution is provided timely.
• Ability to work well in a busy pressurised environment.
• Passion for providing excellent customer service, driving operational efficiencies and working within the travel industry.
• Telecoms and email management experience advantageous.

Key skills and responsibilities

• Manage, motivate and develop the Customer Support team ensuring excellent levels of customer service by;
• Handling escalation issues and difficult situations in a calm and professional manner liaising with all parties involved.
• Responsibility for escalated product, system or service problems from the team.
• Supporting the team to exceed individual and team targets and KPI’s.
• Hands on support during busy times and providing holiday and sickness cover across both teams.
• Completing and keeping up to date the team work rota to ensure all office hours are covered.
• Energising your team to achieve high levels of motivation on a daily basis.
• Perform individual 1 to 1’s, probation period, absence, holiday, performance and all other day to day general staff management.
• Ensure all members of the team are fully trained and competent in all aspects of their role.
• Providing and monitoring new starter training, on-going training and coaching for the team.
• Ensuring team members are confident in selling and upselling products to our customers.
• Implementing and updating procedures and policies. 
• Regular assessment and quality control of team’s performance including monitoring of emails and telephone calls and giving constructive feedback to assure their adherence with all regulations and expected standards of service.
• Act as the point of contact for team members for various queries.
• Build strong relationships with trade partners and 3rd party suppliers.
• Proven experience managing performance improvements in all aspects of customer delivery through communications and support activity. 
• Ensuring Duty Manager email inbox is always up to date. 
• Ensure deadlines are met and standard of work is consistently high.
• To be able to deal with difficult situations in a professional manner. 
• Recommend potential products or services that best suit the customer’s needs.
• Meet the objectives and performance measures within the company guidelines.
• Pro-active planning and management of resources to meet demand cycles, managing monthly rotation and holidays.
• Provide Out of Hours, Weekend and Bank Holiday cover on a rotation basis if necessary.
• General office administration duties as per the needs and changes of the business such as Monthly payroll adjustments; new starter recruitment; new starter/leaver set up) 
• Represent the company internally and externally in a positive and ‘lead by example’ way.

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Desired skills, experience, and expectations

• 3 to 14 years of experience as a Software Developer
• Expert in C#, ASP.Net, REST API, MS SQL Server
• Experience in ReactJS and workflows such as Redux or Flux
• Knowledge of HTML, CSS and JavaScript
• Knowledge of Azure will be an added advantage
• Familiar with source control system (GIT, SVN)
• Understanding of Agile methodology
• Skills in cross browser development
• Excellent trouble shooting and communication skills
• Experience in travel, tourism, hospitality and bank would be a valuable add on
• Must have a positive mindset to help and seek help

Key skills and responsibilities

• Developing and implementing web-based applications using .Net technology and MS-SQL
• Developing front end with highly responsive user interface concept using React JS
• Identifying web-based user interaction
• Participate in requirement analysis
• Collaborate with internal teams and project stakeholders
• Documentation of application development changes and updates

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Desired skills, experience, and expectations

• Graduate and above
• 2 to 5 years relevant experience in Client Relationship Management
• Excellent command over written and verbal English
• Good understanding of MS-Office tools
• Clarity of thoughts and words
• Planning efficiently while avoiding analysis paralysis
• Interactive and good at probing
• Flexibility to work in rotational shifts
• Make timely, practical, effective decisions
• To take initiative without being asked
• Experience in using any CRM system
• Experience in travel, tourism, hospitality and bank would be a valuable add on

Key skills and responsibilities

• Efficient dealing of support cases which are assigned for completion
• To acknowledge and revert to participant questions, as well as question participants to obtain full understanding of the situation
• Responsible for complex problem resolution
• Maintain accurate documentation of all cases and CRM updated
• Creating and improving procedures
• Ability to remain focused, and on top of client and supplier follow ups
• Take ownership and responsibility for customer issues
• To prioritize assignments in hand and ability to multi-task even in critical situations
• Is open to and responds flexibly to change
• Willingness to roll up sleeves and foster cross-functional and cross business teamwork
• Seeks and shares job-relevant learning, developmental experiences, and feedback to enhance performance

Everyone is welcome
Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.