Curated hotels for travel agents.

Desired skills, experience, and expectations

• Master’s in marketing or similar discipline
• Prior experience in handling Americas region and clients will be an advantage 
• Minimum 2 years of experience of Account Management and understanding the function
• Excellent verbal and written communication skills
• Strong interpersonal skills and customer satisfaction mindset
• Intermediate in using MS-Office tools, CRM tools and internet savvy
• Good knowledge of international market
• Excellent in research and analysis

Key skills and responsibilities

• Develop new relationships in an effort to grow business and help company expand
• Actively engage with prospects or customers to fully understand their business needs and identify and build new business opportunities
• Overseeing sales pipeline, ensuring that new business acquisition and existing account development targets are met/exceeded
• Client relationship building through regular interaction, visits, meetings, webinars
• Be escalation point for customers from region on all sales related issues internally within Stuba and externally for the customer
• Carry out ongoing analysis of key competitors, industry and business trends, proactive analysis of trade press, sourcing development leads

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Desired skills, experience, and expectations

• 1-2 years of working as an accountant 
• Experience in participating in posting of month end accounting entries
• Working well in a team
• Good communication skills
• Intermediate excel skills (Vlookup, sort, filter, hide sheet)

Key skills and responsibilities

You will be responsible as part of a team for timely and accurately complete the VAT invoice analysis. Also support the management accountant during month end activities.

• Checking and maintaining record of VAT invoices 
• Followup with the suppliers for missing and non-compliant VAT invoices
• Able to handle adhoc queries.
• Be the backup in team for management accounts.

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Desired skills, experience, and expectations

• Ability to motivate self and others, with strong people leadership skills.
• Operations, call centre, Customer Service, or relevant experience within a process driven environment with proven responsibility of multi-sites / projects required.
• Ability to deliver, monitor and report on individual and team service KPI’s regularly and upon request. 
• Where required to take corrective action and/or proactive measures to ensure KPI’s are delivered.
• Ensure that all operational resources are optimised within budget by forecast capacity planning and have tactics in place for unplanned events.
• Excellent phone manner and written communication with experience in Customer Care required.
• Demonstrates confident and professional manner with the ability to manage conflict, negotiate and influence at all levels.
• Excellent investigative and analytical skills with ability to find repeat patterns and reoccurring issues from data collected to drive Customer Services efficiencies.
• Be customer service advocate across the business, able to both quantify issues and identify opportunities, overcoming challenges when finding solutions to drive operational efficiencies.
• Proficient in MS Word and Excel with working knowledge of MS Outlook desired.
• A problem solver with the ability to think on your feet, empowered to take decisive action when required to ensure that the customer is satisfied and the right, reasonable solution is provided timely.
• Ability to work well in a busy pressurised environment.
• Passion for providing excellent customer service, driving operational efficiencies and working within the travel industry.
• Telecoms and email management experience advantageous.

Key skills and responsibilities

• Manage, motivate and develop the Customer Support team ensuring excellent levels of customer service by;
• Handling escalation issues and difficult situations in a calm and professional manner liaising with all parties involved.
• Responsibility for escalated product, system or service problems from the team.
• Supporting the team to exceed individual and team targets and KPI’s.
• Hands on support during busy times and providing holiday and sickness cover across both teams.
• Completing and keeping up to date the team work rota to ensure all office hours are covered.
• Energising your team to achieve high levels of motivation on a daily basis.
• Perform individual 1 to 1’s, probation period, absence, holiday, performance and all other day to day general staff management.
• Ensure all members of the team are fully trained and competent in all aspects of their role.
• Providing and monitoring new starter training, on-going training and coaching for the team.
• Ensuring team members are confident in selling and upselling products to our customers.
• Implementing and updating procedures and policies. 
• Regular assessment and quality control of team’s performance including monitoring of emails and telephone calls and giving constructive feedback to assure their adherence with all regulations and expected standards of service.
• Act as the point of contact for team members for various queries.
• Build strong relationships with trade partners and 3rd party suppliers.
• Proven experience managing performance improvements in all aspects of customer delivery through communications and support activity. 
• Ensuring Duty Manager email inbox is always up to date. 
• Ensure deadlines are met and standard of work is consistently high.
• To be able to deal with difficult situations in a professional manner. 
• Recommend potential products or services that best suit the customer’s needs.
• Meet the objectives and performance measures within the company guidelines.
• Pro-active planning and management of resources to meet demand cycles, managing monthly rotation and holidays.
• Provide Out of Hours, Weekend and Bank Holiday cover on a rotation basis if necessary.
• General office administration duties as per the needs and changes of the business such as Monthly payroll adjustments; new starter recruitment; new starter/leaver set up) 
• Represent the company internally and externally in a positive and ‘lead by example’ way.

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Desired skills, experience, and expectations

• Bachelor’s degree or equivalent experience
• Min 3 years B2B Travel / hospitality industry related business development experience
• Strong communication and interpersonal skills
• Can work independently with minimal supervision as well as in a team
• Strong negotiation skills
• Have a track record of success in developing sales
• Willing to travel extensively and to work as per market timings / days.
• Be able to work under pressure and meet targets and deadlines

Key skills and responsibilities

• Develop new relationships in an effort to grow business and help company expand
• Actively engage with prospects or customers to fully understand their business needs and identify and build new business opportunities
• Overseeing sales pipeline, ensuring that new business acquisition and existing account development targets are met/exceeded
• Client relationship building through regular interaction, visits, meetings, webinars
• Be escalation point for customers from region on all sales related issues internally within Stuba and externally for the customer
• Carry out ongoing analysis of key competitors, industry and business trends, proactive analysis of trade press, sourcing development leads

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Desired skills, experience, and expectations

• Firm understanding of SDLC (systems development lifecycle)
• Strong Working knowledge in Microsoft office
• Ability to deliver high quality documentation paying attention to detail

Key skills and responsibilities

• Research, outline, write, and edit content, working closely with various departments to understand project requirements
• Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify documentation repositories, revise, and edit, and determine best solutions for data compilation and centralized storage
• Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with consistent voice across all documentation
• Create tutorials to help end-users use a variety of applications
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
• 3 to 5 years of experience as an effective technical writer
• Proven ability to quickly learn and understand complex subject matter
• Experience in writing documentation and procedure manuals for various audiences
• Superb written communication skills, with a keen eye for detail
• Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content
• Ability to handle multiple projects simultaneously
• Ability to deliver high quality documentation paying attention to detail
• Create and maintain the information architecture

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Desired skills, experience, and expectations

• Bachelor’s degree or equivalent experience
• Minimum 2 years of B2B Travel / hospitality industry related business development experience
• Strong communication and interpersonal skills
• Can work independently with minimal supervision as well as in a team
• Willing to work as per market timings / days.
• Marketing experience on social media e.g. LinkedIn, Whatsapp etc.

Key skills and responsibilities

• Develop new relationships in an effort to grow business and help company expand
• Actively engage with prospects to fully understand their business needs and identify and build new business opportunities
• Client relationship building through regular interaction, visits, meetings, webinars
• Carry out ongoing analysis of key competitors, industry and business trends, proactive analysis of trade press, sourcing development leads

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Desired skills, experience, and expectations

• 3 to 14 years of experience as a Software Developer
• Expert in C#, ASP.Net, REST API, MS SQL Server
• Experience in ReactJS and workflows such as Redux or Flux
• Knowledge of HTML, CSS and JavaScript
• Knowledge of Azure will be an added advantage
• Familiar with source control system (GIT, SVN)
• Understanding of Agile methodology
• Skills in cross browser development
• Excellent trouble shooting and communication skills
• Experience in travel, tourism, hospitality and bank would be a valuable add on
• Must have a positive mindset to help and seek help

Key skills and responsibilities

• Developing and implementing web-based applications using .Net technology and MS-SQL
• Developing front end with highly responsive user interface concept using React JS
• Identifying web-based user interaction
• Participate in requirement analysis
• Collaborate with internal teams and project stakeholders
• Documentation of application development changes and updates

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Desired skills, experience, and expectations

• Graduate and above
• 2 to 5 years relevant experience in Client Relationship Management
• Excellent command over written and verbal English
• Good understanding of MS-Office tools
• Clarity of thoughts and words
• Planning efficiently while avoiding analysis paralysis
• Interactive and good at probing
• Flexibility to work in rotational shifts
• Make timely, practical, effective decisions
• To take initiative without being asked
• Experience in using any CRM system
• Experience in travel, tourism, hospitality and bank would be a valuable add on

Key skills and responsibilities

• Efficient dealing of support cases which are assigned for completion
• To acknowledge and revert to participant questions, as well as question participants to obtain full understanding of the situation
• Responsible for complex problem resolution
• Maintain accurate documentation of all cases and CRM updated
• Creating and improving procedures
• Ability to remain focused, and on top of client and supplier follow ups
• Take ownership and responsibility for customer issues
• To prioritize assignments in hand and ability to multi-task even in critical situations
• Is open to and responds flexibly to change
• Willingness to roll up sleeves and foster cross-functional and cross business teamwork
• Seeks and shares job-relevant learning, developmental experiences, and feedback to enhance performance

Everyone is welcome
Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.