Protect the guest
Delivering excellent customer service lies at the heart of what we do – it’s essential to protecting our mutual guests. You can guarantee our approach is always fair and transparent, we will always do our absolute best to protect you and your reputation with your customers. Our long-standing relationships and excellent payment records with hotels worldwide have enabled us to provide unrivalled industry-leading service turnaround times for our travel partners.
Rest assured, whatever the time, wherever you are in the world, there will be someone at Stuba to help with your query whether that’s by phone or our online support tickets or email.
In addition, our online support tools enable you to amend, cancel or make special requests to your bookings any time of the day, without having to pick up the phone.
Our unique approach of offering static, dynamic, exclusive DMC and niche third-party contracting ensures Stuba customers receive the best hotel rates and availability. We are directly connected with most leading global and regional hotel chains, ensuring not only last room availability but long-standing relationships.
Yes, it’s true – we guarantee and provide a hotel confirmation number for every booking. We confirm it directly with the hotel, so there can be no doubt the booking exists. Our research has shown this has reduced in-resort issues by a massive 88%.
A friendly face
Whilst there is so much you can do online; we appreciate that sometimes there is no substitution for a friendly face and confidant. Our dedicated Account Managers are available to not only deliver training and product updates whenever you require them, but also on hand to lend extra support regardless of a situation.