Curated hotels for travel agents.

The Accounts Receivable Manager oversees the accounts receivable function, ensuring accurate and efficient processes for billing, invoicing, collection, and cash applications. Responsibilities include monitoring receivables aging, reconciling accounts, responding to customer inquiries, and managing a team to achieve departmental goals. The role requires strong leadership, financial acumen, and the ability to collaborate effectively across departments to optimize cash flow and maintain positive customer relationships.

Desired skills, experience, and expectations

• 8-10 years proven experience as an Accounts Receivable Manager or similar role.
• Solid understanding of basic accounting principles, fair credit practices, and collection regulations.
• Proficient in ERP software and MS Office, especially Excel.
• Excellent English communication and interpersonal skills.
• Strong leadership and organizational abilities.
• Attention to detail and problem-solving skills.
• Ability to prioritize and manage multiple responsibilities effectively.

Key skills and responsibilities

• Reporting to the Head of department and Finance director risks in terms of collections.
• Manage the companies exposure within the companies credit policies.
• Monitor and analyze accounts receivable aging to ensure compliance with the agents’ contractual terms.
• Oversee incoming payments are processed in compliance with financial policies and procedures.
• Reconcile the accounts receivable ledger to ensure all payments are accounted for and properly posted.
• Respond and resolve escalations of customer issues.
• Establish and maintain effective communication with customers regarding billing and collection issues.
• Develop and maintain relationships with internal stakeholders, including sales and customer service teams.
• Overseeing the training and performance management of accounts receivable staff for the relevant region.
• Flexible to shift times (Working Hours- UK Hours)

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

At Stuba, we believe our people are our greatest asset, and with our ambitious growth plans, we are committed to ensuring we have a dedicated and experienced team. To be successful in this role, the applicant must demonstrate the ability to think logically, attention to detail, effective communication, and consistency. The candidate’s core responsibilities will include supervising staff and ensuring the timely collection of client payments to maximize revenue by resolving missed payments and maintaining accurate financial records. This role requires supporting both external clients and internal cross-functional teams by providing accurate and timely information, addressing questions, and resolving concerns in a time-bound and effective manner.

Desired skills, experience, and expectations

• 4–5 years of Credit Control experience, especially while dealing with foreign clients, will be an advantage.
• Must be customer focused.
• Excellent English communication skills – both written and verbal. The job will require communicating with foreign clients on the phone and by email daily.
• Excellent in MS Office Suite.
• Ready to work on all types of tasks – from the simplest to the complex.
• Process-driven, but with the ability to think beyond it as required, energetic, and enthusiastic.
• A quick learner and with the ability to work effectively under pressure and make informed decisions.
• Ability to lead, manage, and guide at least a small team of 1–2 members.
• Committed to long-term employment.
• Takes ownership of the processes and people assigned.
• Reports to the manager with transparency – no surprises.
• Efficiently manages task planning and scheduling.
• Stays on top of the To Do list and the mailbox.

Key skills and responsibilities

• Credit control – ensure no exposure to the company outside of agreed credit limits by management.
• Be responsible to ensure all payments are made on time as per the contract and escalate as per procedure.
• Review Credit Exposure of all customers monthly and propose action to the supervisor.
• Reporting and reviewing with the supervisor all overdue debt and proposing corrective action.
• Ensuring all queries are resolved in a timely manner. This would need effective communication with clients and internal stakeholders and the ability to understand and adapt to situations.
• Inbox turnaround time is a max of 24hrs.
• Monitoring all invoicing is produced and sent in a timely manner per Jnr as per contract.
• Monitoring all allocations are processed by Jnr.
• Communication with the sales head for that region to resolve any queries in a timely manner. This will require the ability to form interpersonal relationships.
• Configuration of all agents in RIO as per contract.

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Stuba.com is an award-winning global accommodation wholesaler, with offices in Australia, India, UAE, UK, and USA. We are a rapidly growing travel company committed to innovation and excellence. We are seeking a highly organized and detail-oriented HR Admin to support our HR and recruitment functions. The HR Admin is responsible for managing the documentation and onboarding procedures for new employees, ensuring compliance with HR policies, and providing support to the HR Manager. This role requires strong communication skills, proficiency in HR software, and the ability to handle multiple tasks efficiently.

Desired skills, experience, and expectations

• Graduate / Postgraduate.
• Minimum 1 year experience in recruitments or administrative support role is desirable.
• Strong knowledge of MS-Office specially Excel.
• Ability to organize and complete skills assessment that are appropriate for the vacancy requirement.
• Hands on experience with various selection processes (video interviewing, phone interviewing, reference check etc.).
• Excellent verbal and written communication skills.
• Decision making and multi-tasking.

Key skills and responsibilities

• Schedule and coordinate various tests and assessments for candidates as part of the interview process.
• Communicate test details and instructions to candidates in a timely manner.
• Collect, verify, and manage all necessary onboarding documents from new hires in compliance with company policies.
• Schedule interviews between candidates and hiring managers. Send calendar invites, follow up with both parties, and handle any scheduling conflicts or changes.
• Add and update candidate information in HR systems such as HiBob and GreytHR.
• Maintain accurate and up-to-date candidate records throughout the recruitment process.
• Manage records for employees who have left the company, ensuring proper documentation and updates in the HR system.
• Provide administrative support to the HR Manager as needed, including scheduling meetings and preparing reports.
• Assist with various HR projects and initiatives as assigned.

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Stuba.com is an award-winning global accommodation wholesaler, with offices in Australia, India, UAE, UK, and USA. The company offers a platform for travel agents to book hotels, utilizing predictive analytics and algorithms to curate relevant hotel selections and enhance travel business efficiency. We are a rapidly growing travel company committed to innovation and excellence. We are looking for an experienced Recruiter to join our HR department and play a crucial role in expanding our teams. Your focus will be on reducing our time-to-hire and ensuring we attract top talent to drive our success.

Desired skills, experience, and expectations

• Graduate, Postgraduate, or MBA (Technical Background preferred)
• Minimum 2.5 years’ experience in end-to-end recruitment
• Strong knowledge of MS Office, especially Excel
• Ability to organize and administer skills assessments appropriate for the vacancy
• Hands-on experience with various selection processes (e.g., video interviewing, phone screening, reference checks, etc.)
• Excellent verbal and written communication skills
• Strong decision-making and multi-tasking skills
• Ability to report on recruitment KPIs as set by the HR Manager, with suggestions for improvement

Key skills and responsibilities

• Ongoing research and recommend new sources for active & potential vacancy requirements ensuring success can be tracked by channel.
• Continuously develop networks/partnerships to actively build database/pipeline of candidates & successful business partners.
• Prepare and publish report on a monthly basis against Recruitment KPIs with areas for improvement particularly where staff retention is under 75%.
• Ensuring high level of confidentiality whilst maintaining candidate records & required recruitment documents.
• Review HR software and suggest any improvements for recruitment purposes.
• With leaders / hiring managers current vacancy requirement plan to include profiling, package benchmarking, sourcing strategies & interview / selection techniques.
• To effectively manage the current vacancy recruitment process by :
  o Signing off job descriptions for all vacancies, ensuring they are kept up to date.
  o Agreeing and promoting job openings in relevant source channel for the role Human Resources.
  o Screening CV’s and applications ensuring both candidates and hiring manager is updated on the hiring process.
  o Communicating company information and benefits during screening process.
  o Handling the end-to-end interview cycle as per requirement plan.
  o Answering candidates and internal queries regarding vacancies.
  o Providing feedback to the business and the candidate when necessary and appropriate.
  o Staying up to date on the company’s organization structure, policies, job responsibilities and set the right expectations with the new candidate
  o Ensuring that the new recruits are onboard successfully within the business.
  o Being responsible for ensuring all relevant paperwork and systems are kept up to date.
• Coordinate with department managers to forecast future hiring needs by analysing turnover and retention rates.
• Stay up to date on labour legislation and inform recruiters and managers about changes in regulations within the local source market.
• Recommend ways to improve our employer brand.
• Ad hoc administrational duties upon request may include organising team away days, scheduling meetings, planning team meetings.

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

The Customer Service Manager – Quality, Insights & Systems is a dual-function role combining strategic project management in automation and AI-driven innovation with operational responsibility of booking errata’s, system adjustments, and quality assurance.
The ideal candidate will be technical experienced, analytically sharp and operationally grounded, with a collaborative mindset that fits seamlessly into Stuba’s people-first culture.

Desired skills, experience, and expectations

Experience:

• 5–8 years in customer service or operations, with at least 2 years in a quality, systems, or
  performance-focused role.
• Proven track record of designing and leading QA programmes, including scorecard development,
  calibration, and coaching.
• Experience managing cross-functional projects from concept to implementation, ideally involving
  automation or process improvement.
• Background in travel, hospitality, telecom, or tech-enabled services preferred.

Technical & Analytical Skills:

• Proficient in Excel and familiar with BI dashboards (e.g., Power BI, Tableau) for performance
  tracking and reporting.
• Comfortable working with CRM systems, ticketing platforms, and customer feedback tools.
• Exposure to AI-driven QA tools, speech analytics, or automation platforms (e.g., chatbots,
  workflow engines) is a strong advantage.
• Six Sigma awareness or basic training (Green Belt preferred but not essential).

Soft Skills & Cultural Fit:

• Strong communicator who can work across levels – from frontline teams to leadership.
• Collaborative, empathetic, and culturally aware.
• Curious and open to learning about emerging technologies, especially AI.
• Hands-on, proactive, and adaptable – fits into Stuba’s people-first culture

Key skills and responsibilities

Strategic Responsibilities:

• Lead initiatives to automate and streamline CS workflows.
• Identify and implement innovation opportunities that improve efficiency and customer experience.
• Collaborate with tech and systems teams to pilot and scale automation solutions.
• Track ROI and customer impact of innovation projects and report outcomes to leadership.
• Stay informed on emerging technologies and recommend relevant tools or practices.

Operational Responsibilities:

• Manage the end-to-end Booking Errata process and team, ensuring timely and accurate resolution.
• Oversee system adjustment team ensuring accuracy and timely performance.
• Lead the Quality Assurance (QA) programme across all customer interaction channels.
• Develop, implement, and maintain QA standards, scorecards, and evaluation processes for all
  service channels.
• Consolidate and report on the Negative Margin Report in collaboration with After Travel CS and
  Finance.
• Act as the point of contact for CS recruitment, onboarding, and induction.
• QC for appraisals, performance issues, and development plans.

Insights & Reporting

• Design and manage customer feedback programs (e.g., surveys, sentiment analysis).
• Analyse feedback and performance data to identify trends and service gaps.
• Create and maintain dashboards and reports for leadership visibility.
• Track and report on KPIs including QA scores, SLA adherence, CSAT, and training effectiveness.

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

At Stuba, we believe our people are our key asset. With our ambitious growth plans, we are seeking an experienced and detail-oriented Operations Manager to lead and enhance our Reconfirmation process within the travel industry. This critical role ensures both system and team performance are optimized to meet service standards and KPIs. The manager will oversee daily reconfirmations across our India and Brazil hubs, drive team development, and serve as the second point of escalation for reconfirmation issues. The ideal candidate will bring a strong operational background, a proactive “can-do” attitude, and experience managing large, multicultural teams. You will be responsible for leading a team that handles high-volume, routine tasks, ensuring accurate and timely reconfirmations, and fostering collaboration across departments.

Desired skills, experience, and expectations

• Proven experience in operations management, preferably in travel, tech, or customer service.
• Strong leadership and team development skills.
• Analytical mindset with experience managing KPIs and performance metrics.
• Excellent communication and stakeholder management abilities.
• Highly organised, with strong problem-solving and multitasking abilities. Comfortable working in a dynamic,
  high-volume environment with shifting priorities.
• Prior exposure to reconfirmation or reservations processes in the travel sector is a plus

Key skills and responsibilities

Process Efficiency

• Oversee daily reconfirmation workflows across manual and automated processes.
• Ensure reconfirmation processes are optimised for automation, speed, accuracy, and scalability.
• Monitor HCN Hub performance and escalate systemic issues as needed.

Team Management

• Lead Team Leaders, Seniors, and Executives across India and Brazil hubs.
• Drive recruitment, onboarding, and continuous development of team members.
• Foster a high-performance culture through coaching, feedback, and structured reviews.

Hub Performance & Optimisation

• Collaborate with Product and R&D teams to ensure optimal Hub configuration and supplier integration.
• Identify and implement process improvements to enhance efficiency and accuracy.
• Track and report on operational metrics and trends.
  Escalation & Issue Resolution
• Act as the second point of escalation for reconfirmations issues with a focus on proactively avoiding these.
• Support Team Leaders and Seniors in resolving complex cases and exceptions.
• Ensure timely resolution of supplier or system-related challenges.

Cross-Functional Collaboration

• Work closely with the Regional Operations Manager, Trainer & QC, and cross-functional teams to align on goals
  and initiatives.
• Contribute to documentation, SOP updates, and knowledge sharing

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

At Stuba, we believe our people are our key asset. With our ambitious growth plans, we are seeking a dedicated and experienced Sales and Support Professional. This role provides crucial assistance to the sales team, builds strong relationships, and identifies opportunities to optimize and streamline existing processes. The position also serves as the main point of contact for escalations, ensuring smooth collaboration between clients and the customer service or finance teams. Excellent communication skills and the talent to build effective relationships are essential. A proven track record of handling escalations, training, and managing administrative tasks is required. Experience working in the international market is a significant advantage.

Desired skills, experience, and expectations

• Bachelor’s degree in any discipline.
• Minimum of 2 years of experience in a sales, support, or coordinator-based role.
• Strong verbal and written communication skills.
• Excellent knowledge of MS-Office tools, especially Word and Excel.
• A good understanding of sales and customer service practices.
• Strong research and analytical skills, and is internet savvy.
• Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in a fast-paced environment.
• A collaborative mindset with the ability to work cross-functionally and contribute to the overall success of the team.

Key skills and responsibilities

• Sales Support: Provide daily support to the sales team, assisting with sales processes, general client inquiries, and ensuring timely communication. Analyse sales report daily and keep sales team posted with key points & observations to help them make decision.
• Lead Generation: Help identify new business opportunities through market research and outreach to potential clients, qualified leads, and schedule meetings.
• Sales Reports & Analysis: Prepare and maintain sales reports to track key performance indicators (KPIs) for the entire sales team, pipeline progress, sales activities and feed the sales team with key observations. Send monthly or quarterly reports to the key clients and inform them about performance, their targets, overrides, incentives, and promotions.
• Client Coordination: Act as a liaison between the sales team and clients ensuring clients’ basic queries are addressed. Ability to work in different time zones to interact with sales teams and travel agents depending on the business requirements
• Administrative Assistance: Assist the sales team with administrative tasks such as maintaining CRM data, creating accounts, preparing sales presentations, and updating client accounts.
• Cross-functional Collaboration: Work closely with other departments (finance, marketing, operations, tech support) to ensure client needs are met effectively.
• Escalation Management: Address and resolve client issues or concerns, escalating to the appropriate internal team when necessary. Monitor daily tickets which can be an escalation and prioritise them with Operations team before they are critical.
• Training & Guidance: Conduct training sessions within travel agency users to show them new features and best practices.
• Sales Training & Guidance: Conduct training sessions for new employees joining within sales team to give them overview about company, history, processes, tools, etc.

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.