Curated hotels for travel agents.

Stuba.com is an award-winning global accommodation wholesaler, with offices in Australia, India, UAE, UK, and USA. We are a rapidly growing travel company committed to innovation and excellence. We are seeking a highly organized and detail-oriented HR Admin to support our HR and recruitment functions. The HR Admin is responsible for managing the documentation and onboarding procedures for new employees, ensuring compliance with HR policies, and providing support to the HR Manager. This role requires strong communication skills, proficiency in HR software, and the ability to handle multiple tasks efficiently.

Desired skills, experience, and expectations

• Graduate / Postgraduate.
• Minimum 1 year experience in recruitments or administrative support role is desirable.
• Strong knowledge of MS-Office specially Excel.
• Ability to organize and complete skills assessment that are appropriate for the vacancy requirement.
• Hands on experience with various selection processes (video interviewing, phone interviewing, reference check etc.).
• Excellent verbal and written communication skills.
• Decision making and multi-tasking.

Key skills and responsibilities

• Schedule and coordinate various tests and assessments for candidates as part of the interview process.
• Communicate test details and instructions to candidates in a timely manner.
• Collect, verify, and manage all necessary onboarding documents from new hires in compliance with company policies.
• Schedule interviews between candidates and hiring managers. Send calendar invites, follow up with both parties, and handle any scheduling conflicts or changes.
• Add and update candidate information in HR systems such as HiBob and GreytHR.
• Maintain accurate and up-to-date candidate records throughout the recruitment process.
• Manage records for employees who have left the company, ensuring proper documentation and updates in the HR system.
• Provide administrative support to the HR Manager as needed, including scheduling meetings and preparing reports.
• Assist with various HR projects and initiatives as assigned.

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Stuba.com is an award-winning global accommodation wholesaler, with offices in Australia, India, UAE, UK, and USA. The company offers a platform for travel agents to book hotels, utilizing predictive analytics and algorithms to curate relevant hotel selections and enhance travel business efficiency. We are a rapidly growing travel company committed to innovation and excellence. We are looking for an experienced Recruiter to join our HR department and play a crucial role in expanding our teams. Your focus will be on reducing our time-to-hire and ensuring we attract top talent to drive our success.

Desired skills, experience, and expectations

• Graduate, Postgraduate, or MBA (Technical Background preferred)
• Minimum 2.5 years’ experience in end-to-end recruitment
• Strong knowledge of MS Office, especially Excel
• Ability to organize and administer skills assessments appropriate for the vacancy
• Hands-on experience with various selection processes (e.g., video interviewing, phone screening, reference checks, etc.)
• Excellent verbal and written communication skills
• Strong decision-making and multi-tasking skills
• Ability to report on recruitment KPIs as set by the HR Manager, with suggestions for improvement

Key skills and responsibilities

• Ongoing research and recommend new sources for active & potential vacancy requirements ensuring success can be tracked by channel.
• Continuously develop networks/partnerships to actively build database/pipeline of candidates & successful business partners.
• Prepare and publish report on a monthly basis against Recruitment KPIs with areas for improvement particularly where staff retention is under 75%.
• Ensuring high level of confidentiality whilst maintaining candidate records & required recruitment documents.
• Review HR software and suggest any improvements for recruitment purposes.
• With leaders / hiring managers current vacancy requirement plan to include profiling, package benchmarking, sourcing strategies & interview / selection techniques.
• To effectively manage the current vacancy recruitment process by :
  o Signing off job descriptions for all vacancies, ensuring they are kept up to date.
  o Agreeing and promoting job openings in relevant source channel for the role Human Resources.
  o Screening CV’s and applications ensuring both candidates and hiring manager is updated on the hiring process.
  o Communicating company information and benefits during screening process.
  o Handling the end-to-end interview cycle as per requirement plan.
  o Answering candidates and internal queries regarding vacancies.
  o Providing feedback to the business and the candidate when necessary and appropriate.
  o Staying up to date on the company’s organization structure, policies, job responsibilities and set the right expectations with the new candidate
  o Ensuring that the new recruits are onboard successfully within the business.
  o Being responsible for ensuring all relevant paperwork and systems are kept up to date.
• Coordinate with department managers to forecast future hiring needs by analysing turnover and retention rates.
• Stay up to date on labour legislation and inform recruiters and managers about changes in regulations within the local source market.
• Recommend ways to improve our employer brand.
• Ad hoc administrational duties upon request may include organising team away days, scheduling meetings, planning team meetings.

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

The Customer Service Manager – Quality, Insights & Systems is a dual-function role combining strategic project management in automation and AI-driven innovation with operational responsibility of booking errata’s, system adjustments, and quality assurance.
The ideal candidate will be technical experienced, analytically sharp and operationally grounded, with a collaborative mindset that fits seamlessly into Stuba’s people-first culture.

Desired skills, experience, and expectations

Experience:

• 5–8 years in customer service or operations, with at least 2 years in a quality, systems, or
  performance-focused role.
• Proven track record of designing and leading QA programmes, including scorecard development,
  calibration, and coaching.
• Experience managing cross-functional projects from concept to implementation, ideally involving
  automation or process improvement.
• Background in travel, hospitality, telecom, or tech-enabled services preferred.

Technical & Analytical Skills:

• Proficient in Excel and familiar with BI dashboards (e.g., Power BI, Tableau) for performance
  tracking and reporting.
• Comfortable working with CRM systems, ticketing platforms, and customer feedback tools.
• Exposure to AI-driven QA tools, speech analytics, or automation platforms (e.g., chatbots,
  workflow engines) is a strong advantage.
• Six Sigma awareness or basic training (Green Belt preferred but not essential).

Soft Skills & Cultural Fit:

• Strong communicator who can work across levels – from frontline teams to leadership.
• Collaborative, empathetic, and culturally aware.
• Curious and open to learning about emerging technologies, especially AI.
• Hands-on, proactive, and adaptable – fits into Stuba’s people-first culture

Key skills and responsibilities

Strategic Responsibilities:

• Lead initiatives to automate and streamline CS workflows.
• Identify and implement innovation opportunities that improve efficiency and customer experience.
• Collaborate with tech and systems teams to pilot and scale automation solutions.
• Track ROI and customer impact of innovation projects and report outcomes to leadership.
• Stay informed on emerging technologies and recommend relevant tools or practices.

Operational Responsibilities:

• Manage the end-to-end Booking Errata process and team, ensuring timely and accurate resolution.
• Oversee system adjustment team ensuring accuracy and timely performance.
• Lead the Quality Assurance (QA) programme across all customer interaction channels.
• Develop, implement, and maintain QA standards, scorecards, and evaluation processes for all
  service channels.
• Consolidate and report on the Negative Margin Report in collaboration with After Travel CS and
  Finance.
• Act as the point of contact for CS recruitment, onboarding, and induction.
• QC for appraisals, performance issues, and development plans.

Insights & Reporting

• Design and manage customer feedback programs (e.g., surveys, sentiment analysis).
• Analyse feedback and performance data to identify trends and service gaps.
• Create and maintain dashboards and reports for leadership visibility.
• Track and report on KPIs including QA scores, SLA adherence, CSAT, and training effectiveness.

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

At Stuba, we believe our people are our key asset. With our ambitious growth plans, we are seeking an experienced and detail-oriented Operations Manager to lead and enhance our Reconfirmation process within the travel industry. This critical role ensures both system and team performance are optimized to meet service standards and KPIs. The manager will oversee daily reconfirmations across our India and Brazil hubs, drive team development, and serve as the second point of escalation for reconfirmation issues. The ideal candidate will bring a strong operational background, a proactive “can-do” attitude, and experience managing large, multicultural teams. You will be responsible for leading a team that handles high-volume, routine tasks, ensuring accurate and timely reconfirmations, and fostering collaboration across departments.

Desired skills, experience, and expectations

• Proven experience in operations management, preferably in travel, tech, or customer service.
• Strong leadership and team development skills.
• Analytical mindset with experience managing KPIs and performance metrics.
• Excellent communication and stakeholder management abilities.
• Highly organised, with strong problem-solving and multitasking abilities. Comfortable working in a dynamic,
  high-volume environment with shifting priorities.
• Prior exposure to reconfirmation or reservations processes in the travel sector is a plus

Key skills and responsibilities

Process Efficiency

• Oversee daily reconfirmation workflows across manual and automated processes.
• Ensure reconfirmation processes are optimised for automation, speed, accuracy, and scalability.
• Monitor HCN Hub performance and escalate systemic issues as needed.

Team Management

• Lead Team Leaders, Seniors, and Executives across India and Brazil hubs.
• Drive recruitment, onboarding, and continuous development of team members.
• Foster a high-performance culture through coaching, feedback, and structured reviews.

Hub Performance & Optimisation

• Collaborate with Product and R&D teams to ensure optimal Hub configuration and supplier integration.
• Identify and implement process improvements to enhance efficiency and accuracy.
• Track and report on operational metrics and trends.
  Escalation & Issue Resolution
• Act as the second point of escalation for reconfirmations issues with a focus on proactively avoiding these.
• Support Team Leaders and Seniors in resolving complex cases and exceptions.
• Ensure timely resolution of supplier or system-related challenges.

Cross-Functional Collaboration

• Work closely with the Regional Operations Manager, Trainer & QC, and cross-functional teams to align on goals
  and initiatives.
• Contribute to documentation, SOP updates, and knowledge sharing

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

At Stuba, we believe our people are our key asset. With our ambitious growth plans, we are seeking a dedicated and experienced Sales and Support Professional. This role provides crucial assistance to the sales team, builds strong relationships, and identifies opportunities to optimize and streamline existing processes. The position also serves as the main point of contact for escalations, ensuring smooth collaboration between clients and the customer service or finance teams. Excellent communication skills and the talent to build effective relationships are essential. A proven track record of handling escalations, training, and managing administrative tasks is required. Experience working in the international market is a significant advantage.

Desired skills, experience, and expectations

• Bachelor’s degree in any discipline.
• Minimum of 2 years of experience in a sales, support, or coordinator-based role.
• Strong verbal and written communication skills.
• Excellent knowledge of MS-Office tools, especially Word and Excel.
• A good understanding of sales and customer service practices.
• Strong research and analytical skills, and is internet savvy.
• Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in a fast-paced environment.
• A collaborative mindset with the ability to work cross-functionally and contribute to the overall success of the team.

Key skills and responsibilities

• Sales Support: Provide daily support to the sales team, assisting with sales processes, general client inquiries, and ensuring timely communication. Analyse sales report daily and keep sales team posted with key points & observations to help them make decision.
• Lead Generation: Help identify new business opportunities through market research and outreach to potential clients, qualified leads, and schedule meetings.
• Sales Reports & Analysis: Prepare and maintain sales reports to track key performance indicators (KPIs) for the entire sales team, pipeline progress, sales activities and feed the sales team with key observations. Send monthly or quarterly reports to the key clients and inform them about performance, their targets, overrides, incentives, and promotions.
• Client Coordination: Act as a liaison between the sales team and clients ensuring clients’ basic queries are addressed. Ability to work in different time zones to interact with sales teams and travel agents depending on the business requirements
• Administrative Assistance: Assist the sales team with administrative tasks such as maintaining CRM data, creating accounts, preparing sales presentations, and updating client accounts.
• Cross-functional Collaboration: Work closely with other departments (finance, marketing, operations, tech support) to ensure client needs are met effectively.
• Escalation Management: Address and resolve client issues or concerns, escalating to the appropriate internal team when necessary. Monitor daily tickets which can be an escalation and prioritise them with Operations team before they are critical.
• Training & Guidance: Conduct training sessions within travel agency users to show them new features and best practices.
• Sales Training & Guidance: Conduct training sessions for new employees joining within sales team to give them overview about company, history, processes, tools, etc.

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Stuba.com is a global, award-winning accommodation wholesaler with offices in Australia, India, UAE, the UK, and the USA. We serve travel agents and tour operators worldwide.

As front-line representatives of our global business, our customer service executives deliver great local service to key markets. Recognised for offering the very best in customer service, the main purpose of this role is:

• To be the face of Stuba’s Pacific service.
• To handle the majority of non-urgent calls with a first-time resolution, with the Pune team available to take over when required.
• To be self-motivated and work independently while working remotely with the team in Pune.

This role also involves daily communication with clients and suppliers by telephone and email, assisting them with the booking and amendment processes. You will ensure that our CRM system is kept up-to-date, and that phone calls are answered in line with our clients’ expectations. Executives could be on the phone for the entire working day, so an excellent telephone manner is required.

Desired skills, experience, and expectations

• Minimum of 1-year of experience in customer service within a call centre environment.
• Experience in a travel role and a passion for travel.
• Excellent written and spoken English skills with a customer-focused approach.
• Excellent phone handling skills with strong listening skills.
• Ability to multi-task, keep calm under pressure, and remain patient at all times.
• Ability to work independently and as part of a team, be it a small local team or a global team remotely.
• High attention to detail with the ability to analyze information and problem-solve.
• Well organized with the ability to manage time effectively.
• Able to follow processes whilst adhering to tight deadlines.
• A sound understanding of web usability & functionality.
• A good understanding of world geography.
• Reliable, proactive, and open to learning and professional growth, with a “can do” attitude.
• Experience with CRM systems or travel industry tools is a plus.

Key skills and responsibilities

• Resolve all customer queries to mutual satisfaction by clarifying the query, explaining the best solution, expediting corrections, and following up to ensure resolution.
• Follow service level agreements (SLAs) and ensure queries are escalated and/or handed over in a timely manner.
• Ensuring assigned CRM tickets are up-to-date at all times.
• Ensuring phone calls are answered timely and in a professional manner.
• Creating CRM tickets for phone or email queries that require further action.
• Performing data entry tasks via codes and spreadsheets to track vital business information.
• Recognizing and prioritizing key accounts with complete ownership of the query until satisfactory resolution.
• Confidently using multiple websites and systems at the same time while talking on the phone.
• Liaising with other departments across the business, often remotely and across different time zones.
• Deal with difficult situations in a professional manner at all times.
• Follow Customer Service processes and Stuba Operational policy whilst managing client expectations.
• Recognize and grasp a sales opportunity to convert into a booking.
• Perform ad-hoc individual projects upon request and according to the brief.

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.