Curated hotels for travel agents.

Stuba is an award-winning global accommodation wholesaler, serving travel agents and tour operators with offices in Australia, India, UAE, UK, and USA. We are known for our exceptional service in the travel industry. The Dispute Team is responsible for managing and resolving booking loss cases escalated from the Customer Support team after the client-side resolution has been completed. The primary focus of the role is to investigate supplier-related errors or liabilities that have resulted in financial loss and to recover these losses through effective dispute handling. This role involves reviewing case documentation, identifying supplier responsibility, and preparing clear, structured escalation communications that outline errors, contractual obligations, and supporting evidence. The Operations Executive liaises directly with suppliers via formal escalation emails, follows up persistently, and negotiates outcomes to secure refunds, credits, or compensation. Strong attention to detail, excellent written communication skills, and the ability to manage multiple escalations efficiently are essential to successfully recover losses and protect company revenue.

Desired skills, experience, and expectations

• Minimum of 2 years’ experience in managing supplier communication, disputes and escalations, either independently or as part of a team.
• Solid understanding of company terms & conditions, supplier commercial agreements, and industry guidelines with the ability to work within and apply them when necessary to ensure compliance.
• Ability to use own initiative in managing supplier disputes while also working effectively as part of a team to achieve the best outcomes for the business
• Sound knowledge of web-based applications.
• Good English verbal and excellent written communication skills.
• Working knowledge of outbound calling, including confidently contacting suppliers to chase outstanding disputes or clarify unclear or incomplete email responses.
• Experience in travel industry.
• Working knowledge of CRM systems is preferred.

Key skills and responsibilities

• Manage Supplier Disputes: Handle communication with suppliers to resolve disputes efficiently and effectively.
• Collaborate Across Departments: Work with other departments to establish liability for booking issues and discrepancies.
• Recover Losses: Recover losses from suppliers where applicable to minimize the financial impact on the business.
• Ensure Compliance: Adhere to company terms & conditions, supplier commercial agreements, and industry guidelines.
• Occasional cover for Supplier Coordination Team.

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

The Accounts Receivable Manager oversees the accounts receivable function, ensuring accurate and efficient processes for billing, invoicing, collection, and cash applications. Responsibilities include monitoring receivables aging, reconciling accounts, responding to customer inquiries, and managing a
team to achieve departmental goals. The role requires strong leadership, financial acumen, and the ability to collaborate effectively across departments to optimize cash flow and maintain positive customer relationships.

Desired skills, experience, and expectations

• 8-10 years proven experience as an Accounts Receivable Manager or similar role.
• Solid understanding of basic accounting principles, fair credit practices, and collection regulations.
• Proficient in ERP software and MS Office, especially Excel.
• Excellent English communication and interpersonal skills.
• Strong leadership and organizational abilities.
• Attention to detail and problem-solving skills.
• Ability to prioritize and manage multiple responsibilities effectively.

Key skills and responsibilities

• Reporting to the Head of department and Finance director risks in terms of collections.
• Manage the companies exposure within the companies credit policies.
• Monitor and analyze accounts receivable aging to ensure compliance with the agents’ contractual terms.
• Oversee incoming payments are processed in compliance with financial policies and procedures.
• Reconcile the accounts receivable ledger to ensure all payments are accounted for and properly posted.
• Respond and resolve escalations of customer issues.
• Establish and maintain effective communication with customers regarding billing and collection issues.
• Develop and maintain relationships with internal stakeholders, including sales and customer service teams.
• Overseeing the training and performance management of accounts receivable staff for the relevant region.
• Flexible to shift times (Working Hours- UK Hours).

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Stuba.com is an award-winning global accommodation wholesaler, serving travel agents and tour operators with offices in Australia, India, UAE, UK and USA.
Customer Service executives are the front-line of our global business that delivers great service locally to our key markets. Having been recognized for offering the very best in customer service, the main purpose of the role is:

• To be the face of Stuba Pacific service
• To handle majority of non-urgent calls with first time resolution, however if complex Pune team are there to take over when required.
• To work independently and be a self-motivator whilst being able to work remotely with the team in Pune.

The above also involves daily communication with our clients and suppliers over the telephone and via email, to assist them in a variety of ways with the booking and amending process. By ensuring that our CRM system is kept up-to-date and telephone calls answered in line with our client expectations.
Executives could be on the telephones for the whole working day, so an excellent telephone manner is required.

Desired skills, experience, and expectations

• Minimum of 1-year Customer Service experience within a call centre environment
• Excellent customer service with a focus on quality execution.
• Able to multi-task, keep calm under pressure and remain patient at all times.
• Excellent written and spoken English skills.
• Excellent phone handling skills with strong listening skills.
• A “can do” attitude and self-motivated.
• Ability to work independently as well as part of a team, be it as a team player of a small team locally as well as in cooperation with the global team remotely.
• A sound understanding of web usability & functionality.
• High attention to detail with the ability to analyze information and problem solving.
• Hard-working, enthusiastic and diligent.
• Well organized and ability to manage time effectively.
• Able to follow processes whilst adhering to tight deadlines.
• Customer focused and always looking to exceed client expectations.
• Experience in a travel role.
• A good understanding of world geography.
• A passion for Travel.

Key skills and responsibilities

• Ability to work effectively as a team member, self-motivate, and proactively use personal initiative.
• Essential ability to multi-task and prioritize work effectively to meet tight deadlines.
• Essential skill in communicating clearly and professionally, both internally and externally, at all levels.
• Provide high levels of customer service according to business service level agreements (SLAs) when assisting customers via telephone or email.
• Make, administer (modify), and cancel customer bookings using the company website and supplier systems.
• Resolve all customer queries to mutual satisfaction by clarifying the issue, determining and explaining the best solution, expediting necessary adjustments, and following up to ensure full resolution.
• Consistently follow service level agreements, ensuring timely escalation or proper handover of queries when required, and adhering to Customer Service processes and Operational policy at all times.
• Be confident in using multiple websites and systems simultaneously, often while handling phone calls.
• Be comfortable liaising with the correct departments across the business, often remotely and across time zones, for specific situations and queries.
• Ensure assigned CRM tickets are up-to-date, answer phone calls timely and professionally, and create CRM tickets following any phone or email query that requires further action.
• Perform data entry tasks via codes and spreadsheets to accurately track vital business information when required.
• Recognize and prioritize key accounts, maintaining complete ownership of the query until satisfactory resolution.
• Deal with challenging situations in a professional manner at all times.
• Recognize and grasp sales opportunities to convert queries into confirmed bookings.
• Ad-Hoc Projects: Perform individual projects upon request and according to the brief.

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Stuba.com is an award-winning global accommodation wholesaler, with offices in Australia, India, UAE, UK, and USA. The company offers a platform for travel agents to book hotels, utilizing predictive analytics and algorithms to curate relevant hotel selections and enhance travel business efficiency. We are a rapidly growing travel company committed to innovation and excellence. We are looking for an experienced Recruiter to join our HR department and play a crucial role in expanding our teams. Your focus will be on reducing our time-to-hire and ensuring we attract top talent to drive our success.

Desired skills, experience, and expectations

• Graduate, Postgraduate, or MBA (Technical Background preferred)
• Minimum 2.5 years’ experience in end-to-end recruitment
• Strong knowledge of MS Office, especially Excel
• Ability to organize and administer skills assessments appropriate for the vacancy
• Hands-on experience with various selection processes (e.g., video interviewing, phone screening, reference checks, etc.)
• Excellent verbal and written communication skills
• Strong decision-making and multi-tasking skills
• Ability to report on recruitment KPIs as set by the HR Manager, with suggestions for improvement

Key skills and responsibilities

• Ongoing research and recommend new sources for active & potential vacancy requirements ensuring success can be tracked by channel.
• Continuously develop networks/partnerships to actively build database/pipeline of candidates & successful business partners.
• Prepare and publish report on a monthly basis against Recruitment KPIs with areas for improvement particularly where staff retention is under 75%.
• Ensuring high level of confidentiality whilst maintaining candidate records & required recruitment documents.
• Review HR software and suggest any improvements for recruitment purposes.
• With leaders / hiring managers current vacancy requirement plan to include profiling, package benchmarking, sourcing strategies & interview / selection techniques.
• To effectively manage the current vacancy recruitment process by :
  o Signing off job descriptions for all vacancies, ensuring they are kept up to date.
  o Agreeing and promoting job openings in relevant source channel for the role Human Resources.
  o Screening CV’s and applications ensuring both candidates and hiring manager is updated on the hiring process.
  o Communicating company information and benefits during screening process.
  o Handling the end-to-end interview cycle as per requirement plan.
  o Answering candidates and internal queries regarding vacancies.
  o Providing feedback to the business and the candidate when necessary and appropriate.
  o Staying up to date on the company’s organization structure, policies, job responsibilities and set the right expectations with the new candidate
  o Ensuring that the new recruits are onboard successfully within the business.
  o Being responsible for ensuring all relevant paperwork and systems are kept up to date.
• Coordinate with department managers to forecast future hiring needs by analysing turnover and retention rates.
• Stay up to date on labour legislation and inform recruiters and managers about changes in regulations within the local source market.
• Recommend ways to improve our employer brand.
• Ad hoc administrational duties upon request may include organising team away days, scheduling meetings, planning team meetings.

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.