Who are we?

Stuba.com is a global, award-winning accommodation wholesaler with offices in Australia, India, UAE, the UK, and the USA. We serve travel agents and tour operators worldwide.

As front-line representatives of our global business, our customer service executives deliver great local service to key markets. Recognised for offering the very best in customer service, the main purpose of this role is:

• To be the face of Stuba’s Pacific service.
• To handle the majority of non-urgent calls with a first-time resolution, with the Pune team available to take over when required.
• To be self-motivated and work independently while working remotely with the team in Pune.

This role also involves daily communication with clients and suppliers by telephone and email, assisting them with the booking and amendment processes. You will ensure that our CRM system is kept up-to-date, and that phone calls are answered in line with our clients’ expectations. Executives could be on the phone for the entire working day, so an excellent telephone manner is required.

Desired skills, experience, and expectations

• Minimum of 1-year of experience in customer service within a call centre environment.
• Experience in a travel role and a passion for travel.
• Excellent written and spoken English skills with a customer-focused approach.
• Excellent phone handling skills with strong listening skills.
• Ability to multi-task, keep calm under pressure, and remain patient at all times.
• Ability to work independently and as part of a team, be it a small local team or a global team remotely.
• High attention to detail with the ability to analyze information and problem-solve.
• Well organized with the ability to manage time effectively.
• Able to follow processes whilst adhering to tight deadlines.
• A sound understanding of web usability & functionality.
• A good understanding of world geography.
• Reliable, proactive, and open to learning and professional growth, with a “can do” attitude.
• Experience with CRM systems or travel industry tools is a plus.

Key skills and responsibilities

• Resolve all customer queries to mutual satisfaction by clarifying the query, explaining the best solution, expediting corrections, and following up to ensure resolution.
• Follow service level agreements (SLAs) and ensure queries are escalated and/or handed over in a timely manner.
• Ensuring assigned CRM tickets are up-to-date at all times.
• Ensuring phone calls are answered timely and in a professional manner.
• Creating CRM tickets for phone or email queries that require further action.
• Performing data entry tasks via codes and spreadsheets to track vital business information.
• Recognizing and prioritizing key accounts with complete ownership of the query until satisfactory resolution.
• Confidently using multiple websites and systems at the same time while talking on the phone.
• Liaising with other departments across the business, often remotely and across different time zones.
• Deal with difficult situations in a professional manner at all times.
• Follow Customer Service processes and Stuba Operational policy whilst managing client expectations.
• Recognize and grasp a sales opportunity to convert into a booking.
• Perform ad-hoc individual projects upon request and according to the brief.

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

At Stuba, we believe our people are our key asset. With ambitious growth plans, we need enthusiastic and experienced sales and business development professionals to drive our sales. This involves onboarding new clients by identifying business opportunities, negotiating and closing deals, and maintaining strong client relationships. To succeed, applicants need a willingness for daily field sales and travel within the region, excellent sales and communication skills, effective relationship-building talent, good telephonic manners, and a proven track record of exceeding monthly targets in sales, new customer acquisition, and/or business development. Past or current experience working with a B2B travel company, hotel, or in hospitality is essential. This role calls for a hardcore sales mindset.

Desired skills, experience, and expectations

• Prior experience in field sales within the UAE, with a UAE driving license being an added advantage.
• Graduate degree or higher.
• 2-4 years of relevant experience in business development or sales, ideally in Abu Dhabi.
• Ability to make timely, practical, and effective decisions, and to take initiative.
• Experience in the B2B travel, tourism, hospitality, hotel, or service industries only.
• Good understanding of MS-Office tools.
• Ability to remain focused and follow through on plans.

Key skills and responsibilities

• Drive revenue growth by identifying and pursuing new business opportunities and building strong client relationships.
• Identify and onboard new potential clients.
• Proactively engage with clients daily through visits and phone calls to fully understand their business needs, identify and build new business opportunities, and develop strong relationships with key decision-makers and influencers.

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.