Who are we?

As we grow our presence in India, we’re looking for a Customer Service Executive to support our Senior Operations Executive. In this vital role, you’ll help ensure smooth daily operations and excellent service delivery by assisting with customer interactions, resolving issues, and contributing to overall operational efficiency.

We need a motivated, detail-oriented individual with strong communication skills and a passion for travel. If you’re eager to learn, collaborate, and grow in a fast-paced environment, we’d love to hear from you!

Desired skills, experience, and expectations

• Minimum 1-2 years of experience in customer service, preferably within the travel industry.
• Passion for delivering exceptional customer service and creating positive travel experiences.
• Ability to adapt quickly and work efficiently in a fast-paced, dynamic environment.
• Strong communication skills-both verbal and written-with a customer-focused approach.
• Basic problem-solving skills and a willingness to take initiative.
• Collaborative mindset with the ability to work well in a team environment.
• Comfortable working in rotational shifts and attending the office as required.
• Familiarity with MS Office tools (Word, Excel, Outlook) is essential.
• Experience with CRM systems or travel industry tools is a plus.
• Reliable, proactive, and open to learning and professional growth.

Key skills and responsibilities

• Assist in day-to-day customer service operations to ensure timely and accurate support.
• Respond promptly to customer inquiries via phone, email, or chat with professionalism.
• Handle routine issues and escalate complex cases to senior team members when needed.
• Coordinate with other departments to resolve customer concerns efficiently.
• Maintain clear records of customer interactions and service issues using CRM tools.
• Contribute to improving service processes by sharing insights and feedback.
• Support team initiatives and participate in regular team meetings and trainings.
• Demonstrate a positive and solution-oriented attitude in all customer interactions.
• Uphold company standards and deliver service aligned with business values.
• Take ownership of personal targets and contribute to team performance goals.

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

At Stuba, we believe our people are our key asset. With ambitious growth plans, we need enthusiastic and experienced sales and business development professionals to drive our sales. This involves onboarding new clients by identifying business opportunities, negotiating and closing deals, and maintaining strong client relationships. To succeed, applicants need a willingness for daily field sales and travel within the region, excellent sales and communication skills, effective relationship-building talent, good telephonic manners, and a proven track record of exceeding monthly targets in sales, new customer acquisition, and/or business development. Past or current experience working with a B2B travel company, hotel, or in hospitality is essential. This role calls for a hardcore sales mindset.

Desired skills, experience, and expectations

• Prior experience in field sales within the UAE, with a UAE driving license being an added advantage.
• Graduate degree or higher.
• 2-4 years of relevant experience in business development or sales, ideally in Abu Dhabi.
• Ability to make timely, practical, and effective decisions, and to take initiative.
• Experience in the B2B travel, tourism, hospitality, hotel, or service industries only.
• Good understanding of MS-Office tools.
• Ability to remain focused and follow through on plans.

Key skills and responsibilities

• Drive revenue growth by identifying and pursuing new business opportunities and building strong client relationships.
• Identify and onboard new potential clients.
• Proactively engage with clients daily through visits and phone calls to fully understand their business needs, identify and build new business opportunities, and develop strong relationships with key decision-makers and influencers.

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.